When faced with the error "Your account is inactive," what is the first step an admin should take?

The first step for an admin encountering the "Your account is inactive" error should be to check the user properties in the QMC User section. This is the most logical approach because the Qlik Management Console (QMC) directly manages user accounts and their statuses. By reviewing the user properties, the admin can determine the current state of the account—whether it is indeed marked as inactive, expired, or if there are any restrictions placed on the account.

Understanding the user account status provides crucial context for resolving the issue. If the account is inactive due to administrative settings, the admin can take appropriate actions from that point, such as reactivating the account directly within the QMC.

Other options, while potentially relevant, are not the most immediate or effective first steps. Resetting the user password may not address the inactive status, and rebooting the server is an unnecessary measure for a user account issue. Contacting IT support could be a follow-up step but may delay the resolution time since the admin should first verify the account status in the QMC. Therefore, checking user properties is a proactive and efficient starting point in resolving this error.