What should a system administrator do if a new user added to Active Directory does not appear in Qlik Sense after a sync?

The choice to uncheck the option for syncing existing users is considered appropriate in this scenario because it ensures that any new users that have been added to Active Directory are included in the next synchronization process. When this option is unchecked, the synchronization process focuses solely on bringing in the newly created users rather than altering existing users. This can help troubleshoot situations where a new user may not be appearing in Qlik Sense even after they have been added to Active Directory.

When a new user is added to Active Directory, the system administrator's first step usually involves verifying the connection settings to ensure there are no issues with the sync process. However, unchecking the existing user sync allows you to deliberately refresh the user list, highlighting how the sync functions in managing new user entries without being affected by any potential discrepancies or existing user configurations.

If the other choices were considered, checking Active Directory connection settings would be a valid troubleshooting step, but it may not directly address the issue of new users not appearing. Rebooting the Qlik Sense server typically isn't necessary for user synchronization issues and may result in unnecessary downtime. Additionally, re-adding the user to Active Directory is not efficient or practical, especially if the user has already been added correctly.

Thus, focusing on unchecking the