If a user cannot see "Create new app" in HUB and can access it through the central node URL, what should the administrator check?

In this scenario, the situation revolves around a user’s inability to see the "Create new app" option in the HUB, despite being able to access the application through the central node URL. This suggests a potential issue with how the RIM (RabbitMQ Integration Layer Management) node is configured, specifically regarding its intended purpose.

When the purpose of the RIM node is set to Production, it implies that all necessary functionalities for app creation should be fully operational. If this setting is misconfigured—meaning the RIM node is not designated as a Production node—it could lead to limited access for users, thereby restricting the ability to create new applications in the HUB. Therefore, confirming that the purpose of the RIM node is set to Production is crucial, as it directly impacts the features available within the user's working environment.

In contrast, while checking the user's access type, RIM node configuration, and the user's connection to the central node could potentially provide insights, they do not directly address the specific functionality of creating a new app being unavailable in the HUB. The primary focus should remain on ensuring that the RIM node is properly set up for production usage to restore full functionality for users.