If a user can create new apps in Personal Work but loses that ability, what action should be taken first?

If a user suddenly loses the ability to create new apps in their Personal Work area in Qlik Sense, the first logical step is to investigate whether the user’s role has changed. User roles dictate the permissions and capabilities within the Qlik Sense environment, including what actions a user can perform, such as creating new applications.

By checking the role assignments, an administrator can determine if there has been a modification that restricts the user's permissions. It’s common for roles to be adjusted based on organizational changes, security policies, or user-specific requirements. Understanding the role a user has can quickly clarify whether their capability to create new apps has been inadvertently removed due to such changes.

Once the role is confirmed, further action can be taken based on the findings—either restoring the user's previous role or making appropriate adjustments. This proactive approach addresses the root of the issue effectively and efficiently. The other options, while potentially necessary at later stages, do not directly assess the most likely cause of the user's lost permissions.