If a new Active Directory user does not show up in Qlik Sense after running sync, what step should the administrator take?

When a new Active Directory user fails to appear in Qlik Sense after a synchronization operation, updating the LDAP filter to include new users is a critical step. The LDAP filter determines which users and attributes are retrieved from Active Directory during the synchronization process. If the filter is not configured to include the new user or the conditions that apply to most users, that new user will not be populated in the Qlik Sense environment.

Adjusting the LDAP filter ensures that the newly added users match the criteria for synchronization. This action is especially important when there are changes to organizational units, groups, or user attributes that are applicable to new users, as an outdated or improperly configured filter can lead to missed users during sync operations.

Taking steps such as unchecking the option to sync existing users, rechecking existing user permissions, or deleting and recreating users in Active Directory does not directly address the underlying issue with the synchronization filter. These actions may not effectively resolve the issue of missing users from the sync and could lead to additional complexities instead.