How can an admin provide an external support company with view-only access to all sections in QMC?

Providing an external support company with view-only access to all sections in QMC (Qlik Management Console) can be effectively achieved by creating a security rule tailored to their access needs. Security rules in Qlik Sense offer fine-grained control over who can access different aspects of the system, allowing administrators to specify permissions based on user attributes and roles.

By implementing a security rule, the admin can define conditions under which the external support team can view various resources in QMC without granting them any editing or administrative rights. This approach ensures that there is a clear separation of duties, maintaining the integrity of the system while allowing necessary oversight by the external party.

Creating a new user group is not sufficient by itself since the user group needs to be coupled with appropriate permissions through security rules to enforce view-only access. Granting administrator rights would provide more access than intended and could risk unintentional changes to the system. Sharing admin credentials is a security risk and violates best practices for access and accountability in IT security. Therefore, the most secure and effective method to provide the external company view-only access is to create a specific security rule that grants them the appropriate permissions.